#customer-research

13 pages tagged with this

Concepts

Affinity Diagramming information-architecture · content-organization Card Sorting information-architecture · content-organization Contextual Inquiry contextual-inquiry · ethnography · contextual-design Customer Research Methods usability-testing · interviews · surveys · focus-groups Know Your Customers ux-principles · human-factors Personas and Scenarios design-artifacts · ux-process Task Analysis ux-process · requirements

Sources

Card Sorting (Wikipedia) information-architecture · methodology Contextual Design (Wikipedia) contextual-design · contextual-inquiry · work-models Contextual Inquiry (Wikipedia) contextual-inquiry · ethnography · contextual-design Contextual Research and Observation (GOV.UK Service Manual) contextual-inquiry · user-research · accessibility Interviews (Digital.gov Human-Centered Design Guide) interviews · government · methodology The Design of Sites: Ch. 3 — Knowing Your Customers: Principles and Techniques ux-process · usability-testing